Service and Warranty

    Your Popsical Sound is covered with a 1 year limited warranty from date of purchase as shown on your purchase receipt. Please bring your purchase receipt with you when making a warranty/servicing claim.

    If you made an online purchase, please supply our Product Specialist with the email address that you used to purchase the product.

    When is Popsical not covered under our Limited Warranty?

    • ‍Physical exterior damage to the plastic shell, but with no associated loss of product functionality; cosmetic-damage.
    • Physical exterior damage to the plastic shell, and with loss of product functionality; human-damage.
    • Physical damage to the interface ports, but with no associated loss of product functionality; cosmetic-damage.
    • Physical damage to the interface ports, and with loss of product functionality; standard port wear-and-tear.
    • Product malfunctions have been due to out-of-date software; please keep your Popsical up-to-date.

    When is Popsical covered under our Limited Warranty?

    • ‍No visible physical exterior damage to the plastic shell, with loss of product functionality;  malfunction of internal components.
    • No visible physical exterior damage, yet Popsical is unable to boot when the correct power supply is attached.
    • No visible physical damage to the interface ports, and with loss of interface connectivity; malfunction of interface ports.
    • ‍No visible physical exterior damage, connected to the provided power supply, via our provided USB-C cable, connected to Popsical’s own stable WiFi network, and updated with the latest software, yet Popsical displays errant behaviour such as: (1) repeated crashes, (2) unable to play songs, (3) hangs on a purple screen, (4) fails to start.

    Note: Please go to http://popsical.com/support to read our FAQ, or chat with a customer support representative. Charges may apply for servicing if the warranty period has ended.

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