To be eligible for a return/exchange, your item must be in the same condition that you received it. It must also be in the original, unopened packaging. Returns are accepted if returned within 30 days of receipt.
For returns and exchanges, customers are advised to notify us first at firstname.lastname@example.org by quoting the order number and product details, we will reply to your enquiry the following day between 10am -10pm (UTC+8). Shipping costs are borne by the customer and we are not liable until item reaches our office.
We do reserve the right not to allow the return of products or refund of any transactions although the conditions above are met.
Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions will be sent back to the customer.