Popsical Warranty

    Popsical is ensured with a 1 year limited warranty from date of purchase as shown on your purchase receipt.

     

    When is Popsical not covered under our Limited Warranty?

    • Physical exterior damage to the plastic shell, but with no associated loss of product functionality; cosmetic-damage.
    • Physical exterior damage to the plastic shell, and with loss of product functionality; human-damage.
    • Physical damage to the interface ports, but with no associated loss of product functionality; cosmetic-damage.
    • Physical damage to the interface ports, and with loss of product functionality; standard port wear-and-tear.
    • Product malfunctions have been due to out-of-date software. Assist the user to update, and retest, then send them home.

     

    When is Popsical covered under our Limited Warranty?

    • No visible physical exterior damage to the plastic shell, and with loss of product; malfunction of internal components.
    • No visible physical damage to the interface ports, and with loss of interface connectivity; malfunction of interface ports.
    • No visible physical exterior damage, yet Popsical is unable to boot when the correct power supply is attached. Check if ROM needs reflashing.
    • No visible physical exterior damage, yet Popsical displays errant behaviour, such as repeated crashes, unable to play songs, even when connected to a stable WiFi network within our Warranty Collection Point, and updated with the latest software. 
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